FAQs

This FAQ document shares the answers to questions you may have about the new Centre. If you have a question and cannot find the answer below, then please contact us.

Services

When will services start?

Plans are in place for the Centre to provide health and wellbeing services in a phased way. The first services will be a GP practice and a pharmacy; these are due to open later in 2013.

Other services will be put in place as demand increases, and this is likely to happen from January 2014 onwards.

The news section of our web site contains the latest information.

What types of services will be in the Centre?

In addition to the GP practice and the pharmacy, a range of other community health and wellbeing services are planned for the building. These are likely to include a range of academic, research and development services, including sports medicine.

The Centre will offer innovative ways of helping people to manage their own health and wellbeing and some exciting suggestions have been put forward by local partners who are keen to have a base in the Centre. We will provide further information about these services as details become available.

Who can use the services in the Centre?

While some services will be for Newham residents, others will be available for people living in neighbouring boroughs or beyond. Most services will operate by appointment only.

The pharmacy will be available both to users of the Centre and to the general public.

The GP practice will accept registrations from residents in the East Village housing development in the Olympic Park as well as adjacent areas. The practice will also provide a phlebotomy (blood testing) service for any patients using services in the Centre.

How many services will the Centre offer?

There is plenty of space inside the building to enable us to offer a wide variety of services. These will include traditional health services, but also community and wellbeing services, which will serve not only local people, but also those living elsewhere in the borough and beyond. 

Will the new Centre mean that services will be closed elsewhere in Newham?

The GP surgery and pharmacy will both be brand new services, opening for the first time at the new Centre, however most other services are likely to transfer from other locations across London.

The plan is for some services currently used by Newham residents, but which are located outside of borough, to be moved to the new Centre so that they are easier to access. Some services may relocate from elsewhere in Newham, but this is likely only to happen where existing buildings are of a poor standard or where combining services into a single location is beneficial for people.

Will the new Centre mean that services will be reduced elsewhere in Newham?

There are no planned reductions to services as a result of the new Centre opening.

Who is responsible for the services that will go inside the building?

Most services will be commissioned by NHS Newham Clinical Commissioning Group (Newham CCG). The daily management of the services will be the responsibility of the organisations who deliver the services (the providers). 

Access to the Centre and services

Is the building accessible for people with physical impairments?

The building is fully compliant with the Disability Discrimination Act. Wheelchair users can enter the building by the main entrance, as it has step-free access. There are also two main lifts in the building plus a service lift.

Is the building accessible for people with sensory impairments?

The Royal National Institute for the Blind (RNIB) has provided advice on suitable signage and the use of braille around the building.

Does the building have a car park?

The building does not have a visitor car park, although there are two disabled bays at the front of the building. There is also very limited public car parking in East Village and the Olympic Park in general due to a local council initiative to reduce the number of cars in the area.

However, Westfield Stratford City is only a few minutes’ walk from the Centre and has parking for 5,000 cars.

These are cycle racks outside the Centre for those arriving by bike.

Our find us page contains further information, including a map.

How do I reach the Centre using public transport?

The building is approximately 5-7 minutes walking distance from Westfield, Stratford City bus station on Montfichet Road, and Stratford International Rail and DLR stations.

Bus routes are now running through Queen Elizabeth Olympic Park, including across East Village. The 339 bus service, which runs between Leytonstone and Shadwell, also conveniently stops near to the Centre main entrance on Liberty Bridge Road. Other busses run along nearby streets.

Our find us page contains links to a map and public transport information.

The building

Where is the building?

The Centre is located within East Village (previously known as the Athletes’ Village). It is situated in the north of the borough, close to the boundary with Waltham Forest, and west of Leyton Road. Our find us page contains a map and further information.

The full address of the Centre is: Sir Ludwig Guttmann Health and Wellbeing Centre, 40 Liberty Bridge Road, Olympic Park, London, E20 1AS.

Who is Sir Ludwig Guttmann?

Professor Sir Ludwig Guttmann (1899 – 1980) was a neurologist who established the Paralympic Games in England. He also founded the British Sports Association for the Disabled (later known as the English Federation of Disability Sport) and was the first president of the International Medical Society of Paraplegia (now renamed the International Spinal Cord Society).

Sir Ludwig Guttmann’s daughter, Eve Loeffler, was appointed Mayor of the London 2012 Paralympic Games Athletes’ Village.

How big is the building?

The Centre has four floors and a basement area. The total floor space is approximately 5,500 square metres.

Who built the building?

The building was designed by Penoyre & Prasad LLP and built by Willmott Dixon Holdings Limited. It has been nominated for a number of architectural and design awards.

It also has a BREEAM rating of ‘excellent’ – this is means it has been designed with the environment in mind (also known as ‘green construction’). As a result, the Centre has a relatively small carbon footprint and is energy efficient.

Who maintains the building?

Originally the Olympic Delivery Authority (ODA) maintained the building, but the responsibility for the main lease is now being passed to NHS Property Services (NHSPS). NHSPS will then sub-let parts of the building to different services.

The local community and working with partners

How has the community been involved with decisions about the Centre?

Consultations with community groups and representatives about the Centre and the services that should be based there began in Spring 2012. Feedback from those conversations helped define the priority areas which local people felt were important. These suggestions were added to the health and wellbeing priorities developed by NHS Newham CCG, the council and other stakeholders, to shape the range and type of services to be provided at the Centre.

Newham CCG is committed to continuing to work with community representatives and local people, to make sure that they are involved at every stage of developing the Centre into a first-class facility for the future.

How is the Centre part of the Olympic legacy for Newham residents?

The services provided by the Centre will not only be focussed on providing medical treatments, but in helping people to adopt healthier and more active lifestyles overall.

NHS Newham CCG, which will commission the services in the Centre in partnership with other organisations, is developing a number of initiatives to support people in managing their own health and wellbeing. These include social prescriptions and more integrated care. These will help people to make lifestyle changes and to live longer and happier lives.

How will the Centre link to other health and wellbeing services in Newham?

Services in the Centre will be expected to work together to deliver improved and joined-up care for people. The goal of integrated care is for health, social and community services to provide seamless support for local people in Newham.

How will the Centre be part of the move towards integrated care in Newham?

The Centre will create an environment where health and wellbeing professionals can work together under one roof. This will encourage people to think about how they can share their skills and knowledge to provide more effective health and wellbeing initiatives and interventions.

Will the Centre work with Chobham Academy, the new neighbouring school?

Yes, links have already been established between the Centre and the academy, and there are opportunities to share facilities and to support one another in educational, vocational and career development work.

You can find out more about Chobham Academy by visiting their website: www.chobhamacademy.org.uk